Step 1: Initial Discussion

Understand the investor's background, goals, expectations, and existing portfolio. Disclose scope: Mutual Fund Distribution only under ARN-4815. Explicitly state that we are NOT a SEBI-registered Investment Adviser.

Step 2: KYC Verification

Check KYC status on CKYC / KRA portals (CAMS KRA, KFintech KRA). Guide the investor through eKYC or physical KYC as applicable. Collect PAN, Aadhaar (masked via CKYC), address proof, and passport-size photograph. In-Person Verification (IPV) is completed for physical KYC.

Step 3: Risk Profiling

Administer the Risk Profiling Questionnaire (10 to 12 questions) covering age, goals, horizon, experience, loss capacity, liquidity needs, and product knowledge. Score is mapped to a 6-tier risk level. Risk profile is recorded in backoffice with date-stamp and signed RPQ copy on file.

Step 4: Investment Policy Discussion

Share indicative asset allocation aligned to risk profile. Explain the suitability matrix. Discuss SIP vs lumpsum, review frequency, and tax implications of different categories. Set expectations on fund selection methodology (see /fund-selection-policy.php).

Step 5: Account Setup

Open / link BSE STAR MF folio. Register bank mandate (NACH / OTM). Capture nominee details (mandatory per SEBI). Set up client portal access. Verify FATCA / CRS self-certification.

Step 6: Documentation

Collect signed: RPQ, Suitability Acknowledgement, Execution-Only Consent (if applicable), FATCA / CRS form, nominee form, DPDPA 2023 consent. All documents are retained for a minimum of 8 years.

Step 7: First Transaction

First transaction is executed only after all documentation is complete. EUIN E032901 is tagged on every transaction. Confirmation is sent to the investor with folio number, scheme, NAV date, amount, and payment reference.

Step 8: Welcome Pack

Investor receives: portal login instructions, GRO contact (Mr. Mahendra Meghwal, Abhinavmehta2002@yahoo.com, +91-9414145600), complaint procedure, SCORES / SMART ODR references, commission disclosure link, and privacy policy acknowledgement.