Every investor has a right to a prompt and fair redressal of any grievance. Use the channel most convenient for you — and follow the 4-level escalation path if your complaint is not resolved at our end within 15 working days.
HOW TO REACH US
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Abhinavmehta2002@yahoo.com Preferred channel |
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PHONE +91-9414145600 Mon-Sat | 10 AM - 6 PM |
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IN-PERSON Tej Bhawan, 1st Floor Sojati Gate, Jodhpur — 342001 |
OUR 5-STEP RESOLUTION
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STEP 1 DAY 0 RECEIPT & LOGGING Complaint logged with unique reference number in Complaints Register |
STEP 2 DAY 1-3 ACKNOWLEDGE Written acknowledgement sent within 3 working days with reference number and expected TAT |
STEP 3 DAY 3-10 INVESTIGATION Transaction records, email / WhatsApp logs, and supporting documents are reviewed |
STEP 4 DAY 15 RESOLUTION Resolution + corrective action communicated within 15 working days |
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STEP 5 — CLOSURE & RECORD KEEPING Complaint closed after investor confirmation. |
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ESCALATION MATRIX
If your complaint is not resolved at the earlier level within the stated TAT, you can escalate — step by step — all the way up to SEBI SCORES and the SMART ODR portal.
L1 |
ONLINE INVESTMENT GRO Mr. Mahendra Meghwal | Abhinavmehta2002@yahoo.com | +91-9414145600 Ack within 3 working days | Resolve within 15 working days |
L2 |
AMC / RTA INVESTOR RELATIONS Respective AMC / RTA (CAMS, KFintech) investor services desk for the concerned scheme Escalate if unresolved at L1 within 15 working days |
L3 |
SEBI SCORES https://scores.sebi.gov.in/ | Toll-Free: 1800-22-7575 Escalate if unresolved at L2 within 30 days | SEBI target: 30 days |
L4 |
SMART ODR PORTAL https://smartodr.in/ | Mediation & Arbitration As per SMART ODR timelines |
YOUR GRIEVANCE REDRESSAL OFFICER
GRIEVANCE REDRESSAL OFFICER
Mr. Mahendra Meghwal
Abhinavmehta2002@yahoo.com | +91-9414145600
Records & Reporting
All complaints are entered into our Complaints Register. A monthly internal review identifies recurring themes and drives corrective action. The Complaints Register is available for regulatory inspection (SEBI / AMFI) and AMC Due Diligence review.
Regulatory References
AMFI Master Circular for MFDs (Jan 2026) | SEBI Master Circular for Mutual Funds | SEBI Circular on Online Dispute Resolution (SMART ODR)