Every investor has a right to a prompt and fair redressal of any grievance. Use the channel most convenient for you — and follow the 4-level escalation path if your complaint is not resolved at our end within 15 working days.
HOW TO REACH US
Preferred channel
PHONE
+91-9414145600
Mon–Sat | 10 AM – 6 PM
IN-PERSON
Tej Bhawan, 1st Floor
Sojati Gate, Jodhpur — 342001
OUR 5-STEP RESOLUTION
STEP 1
DAY 0
RECEIPT & LOGGING
Complaint logged with unique reference number in Complaints Register
STEP 2
DAY 1-3
ACKNOWLEDGE
Written acknowledgement sent within 3 working days with reference number and expected TAT
STEP 3
DAY 3-10
INVESTIGATION
Transaction records, email / WhatsApp logs, and supporting documents are reviewed
STEP 4
DAY 15
RESOLUTION
Resolution + corrective action communicated within 15 working days
STEP 5 — CLOSURE & RECORD KEEPING
Complaint closed after investor confirmation.
ESCALATION MATRIX
If your complaint is not resolved at the earlier level within the stated TAT, you can escalate — step by step — all the way up to SEBI SCORES and the SMART ODR portal.
L1 ONLINE INVESTMENT GRO
Mr. Mahendra Meghwal | Abhinavmehta2002@yahoo.com | +91-9414145600
Ack within 3 working days | Resolve within 15 working days
L2 AMC / RTA INVESTOR RELATIONS
Respective AMC / RTA (CAMS, KFintech) investor services desk for the concerned scheme
Escalate if unresolved at L1 within 15 working days
L3 SEBI SCORES
https://scores.sebi.gov.in/ | Toll-Free: 1800-22-7575
Escalate if unresolved at L2 within 30 days | SEBI target: 30 days
L4 SMART ODR PORTAL
https://smartodr.in/ | Mediation & Arbitration
As per SMART ODR timelines
YOUR GRIEVANCE REDRESSAL OFFICER
GRIEVANCE REDRESSAL OFFICER
Mr. Mahendra Meghwal
Abhinavmehta2002@yahoo.com | +91-9414145600
Records & Reporting
All complaints are entered into our Complaints Register. A monthly internal review identifies recurring themes and drives corrective action. The Complaints Register is available for regulatory inspection (SEBI / AMFI) and AMC Due Diligence review.
Regulatory References
AMFI Master Circular for MFDs (Jan 2026) | SEBI Master Circular for Mutual Funds | SEBI Circular on Online Dispute Resolution (SMART ODR)